Shipping policy
At Dream Custom 4x4, we strive to provide you with the best shopping experience by ensuring fast, reliable, and secure shipping for all your purchases. Please review our shipping policy below:
Processing Time:
• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has shipped.
Shipping Methods and Delivery Times:
• Standard Shipping: 5-7 business days
• 48 Hours delivery: 1-2 business days
• Local Pickup: Available for free at our store. You will receive an email notification when your order is ready for pickup.
Shipping Rates:
• Shipping charges for your order will be calculated and displayed at checkout.
• Free Standard Shipping on orders over $150.
International Shipping:
• We currently do not offer international shipping.
Order Tracking:
• You will receive a shipping confirmation email with a tracking number once your order has been shipped.
• Track your order status through the carrier’s website using the provided tracking number.
Shipping Address:
• Please ensure that the shipping address provided is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Shipping Restrictions:
• Certain products may have restrictions or cannot be shipped to specific locations due to size, weight, or regulatory reasons. Any such restrictions will be noted on the product page.
Damaged or Lost Packages:
• If your order arrives damaged or is lost during transit, please contact us immediately at 4x4puertorico@gmail.com or (787) 754-4934We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
Returns and Exchanges:
• Please refer to our Return Policy for details on how to return or exchange an item.
If you have any questions or need further assistance with your order, please do not hesitate to contact our customer service team at [Customer Service Email/Phone Number]. Thank you for choosing Dream Custom 4x4!